Online bike shop
Do you have a question concerning your last order? Check here!
Our customer service phone is currently not staffed. Please contact us through the contact form.

Payment

Payment methods
You can pay with credit/debit card. For more detailed information, please see payment methods.
Price match & discounts
We know you want a special offer and we are already committed to offering great prices. Therefore, we cannot match the prices of other shops or offer specia...
Invoice
When your order has been shipped, you will receive the invoice as an attachment with the shipping confirmation email. You can also view your invoice at ...
VAT
For technical reasons, VAT reduction is not possible before or after ordering. While our warehouse is based in Germany, we are registered in the UK and ...
Can I pay in instalments or make a split payment?
In general, all orders must be paid in full at checkout using one payment method. It is not possible to pay with two different payment methods.
Do you accept Cycle to Work vouchers?
We are not affiliated with the Cycle to Work scheme so it is not possible to use the voucher on our shop. We are also unable to generate a special invoice f...