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Warranty and guarantee

I would like to return a battery
It is not possible to return a battery on its own. In the case of an e-bike battery issue, please get in touch with our customer care team.
How can I file a warranty claim?
In the event of a warranty claim, please contact our customer care team directly: Please always use our...
How long is the warranty period?
The warranty period on the purchased products is 24 months and begins with the delivery of the goods. Excluded from the warranty are damages that are due to...