Online bike shop
Do you have a question concerning your last order? Check here!

General

How can I view my invoice?
We have a self-service portal where you can access your invoice(s). Did you order with a customer account or as a guest? If you have a customer account:...
Can I change the selected payment method?
No, you cannot change the payment method once you have completed the order.
Can I apply for a VAT refund?
A VAT refund is not supported by our current systems.
Where can I find the security code on my credit card?
You will find the three-digit security code on the back of your credit card.
Why is the payment being rejected?
This can happen for various reasons.  Please note that we can only accept payment from VISA, or Mastercard, or PayPal.  If you try too many times within a...