You can download a return label at any time either in your customer account or via the order status page. Below you will also find instructions on how to use our return label.
Download a return label
- Go to order status.
- Type in your order number (BKU...) and associated email address. Click Send.
- Click on return item and the return label will open in a new tab.
How to use the return label
- Remove any shipping labels from the package.
- Fill in the return form with the reason for the return. If you no longer have it, please include a letter with your order number and the reason for the return.
- Enclose the return form and the products in the package.
- Stick the return label visibly to the outside of the package and take it to the appropriate drop-off location.
- Collect proof of return including the tracking ID and keep it in a safe place.
If you encounter a problem when trying to return an order, please contact us.