Online bike shop
Do you have a question concerning your last order? Check here!

After ordering

Can I cancel my order?
Up to a certain point, you can cancel your order directly in your customer account under Orders. If this is no longer possible, you can refuse to accept the...
Can I change my order?
It is not possible for us to make any changes to your order once it has been confirmed. You may try to cancel your order but if it is already being processe...
Why have I not received an order confirmation?
We recommend you check your spam folder. If you are unable to find it, you may have made a typo when inputting your email address. If you checked out with P...
There was a price change after I placed my order.
We are interested in an attractive pricing policy and always try to offer our goods at particularly favourable conditions. However, the price displayed ...
What happens after I have completed my order?
After your order, we will send you an order confirmation by email. This contains the items you have selected, your billing and delivery address, and the sel...