We recommend contacting our customer care team: https://www.bikester.co.uk/help-contact-us.html in case you receive a damaged item, so we can ensure a claim is properly filed. For this, we will need pictures highlighting the issue. You can of course return the item to us free of charge, stating the reason for the return. As soon as we have received the item, and it has been checked, we will issue a refund to your payment method.